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Once your order has been shipped, you will receive a confirmation email with tracking information. The tracking link allows you to follow your delivery and see the most recent updates from the carrier. If your tracking shows no recent movement, please note that updates can sometimes be delayed while the package is in transit, especially during busy periods or when crossing borders. This does not necessarily mean that the shipment is lost. If you believe your delivery is taking longer than expected, please contact us and include your order number and tracking details. We will be happy to check the status and assist you further. Our goal is to ensure your order reaches you as smoothly as possible.

We ship our products from our warehouse to customers in multiple regions. Available shipping options, delivery times and costs are shown at checkout and may vary depending on your location and selected service. Orders are typically processed within one business day. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery. If you need to return an item, please contact us before sending anything back. Returns must be unused and in their original condition. In your message, include your order number and the reason for the return so we can guide you through the process. Our goal is to make shipping and returns as smooth and transparent as possible. If you have questions about delivery, tracking or return eligibility, feel free to reach out and we’ll be happy to assist.

We work with selected retailers and partners who share our focus on functional design, quality products and long-term value. If you are interested in becoming a retailer or distribution partner for Hippo Outdoor and its product lines, we would be happy to hear from you. Please include some brief information about your business, such as your store location, online presence and the type of products you currently offer. This helps us understand how a potential partnership could be a good fit for both sides. All wholesale and retailer inquiries are reviewed carefully, and we aim to respond within one business day. We look forward to exploring potential collaborations with partners who value practical products and a strong customer experience.

Need help with one of our products? Our product support team is here to assist you with questions related to usage, compatibility, care and general product guidance. Whether you are setting up a product for the first time or want advice on how to get the best performance, we are happy to help. If you are contacting us about an existing order, please include your order number and a short description of the issue so we can assist you more efficiently. For product-related questions, photos or short videos can be helpful when describing the situation. We aim to respond to all product support inquiries within one business day. Our goal is to provide clear, practical guidance so you can get back to using your equipment with confidence.