Refund policy
We want you to feel confident when shopping with Hippo Outdoor. This policy explains how withdrawal, returns, refunds and complaints are handled.
30-day return policy
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, the product should be in substantially the same condition as when received. You may inspect the product in the same way as you would in a physical shop, but it should not be used more than necessary to determine its nature, characteristics and function.
Please return the product in its original packaging when reasonably possible. You must also provide your order number or other proof of purchase.
Statutory right of withdrawal
Consumers in the European Union, the EEA and other countries where similar consumer rules apply normally have a statutory 14-day right of withdrawal for eligible distance purchases.
The withdrawal period normally begins on the day after you receive the product.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires. You do not need to provide a reason.
You can start a return through this page:
Withdraw from your purchase or start a return
You may also contact us by email:
Please include your name, order number and the products you wish to return.
After notifying us, you must send the product back without undue delay and no later than 14 days after your notification.
Free return shipping for orders delivered within Sweden
We offer free return shipping for orders originally delivered to an address in Sweden.
Always contact us before returning a product. Once your return has been approved, we will provide return instructions and, where applicable, a prepaid return label.
Free return shipping applies when you use the return method supplied by us. If you choose another shipping service, we will not reimburse that shipping cost.
Returns sent without being registered with us first may take longer to process.
Returns from countries outside Sweden
For orders originally delivered outside Sweden, the customer is responsible for return shipping costs when withdrawing from a purchase or making a voluntary return.
Contact us before sending the product so that we can provide the correct return address and instructions. We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.
Return shipping costs for orders delivered outside Sweden are normally non-refundable unless the product is faulty, damaged or incorrectly supplied.
Return address
Do not send a return before contacting us and receiving return instructions.
The return address is normally:
Hippo Outdoor / Benares AB
Postgången 30
171 45 Solna
Sweden
For returns sent from outside Sweden, always contact us first to confirm the correct return address and any customs documentation that may be required.
Refunds
Once we have received and inspected your return, we will notify you regarding the refund.
Where the statutory right of withdrawal applies, we will refund the payments covered by the withdrawal, including the cost of our least expensive standard delivery method to you. Additional delivery costs resulting from your choice of a more expensive delivery method will not be refunded.
Refunds are made using the same payment method used for the original purchase, unless we expressly agree otherwise.
We will issue the refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the returned product or until you provide evidence that it has been sent back.
After we issue the refund, your bank or payment provider may need additional time to post it to your account.
Reduced value
You may inspect the product in the same way as you would in a physical shop.
If the product has been handled more than necessary to determine its nature, characteristics and function, we may make a reasonable deduction for any reduction in value.
Products that cannot be returned
The statutory or voluntary return policy normally does not apply to:
- products made to the customer’s specifications or clearly personalised
- sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken
- products that are liable to deteriorate or expire rapidly
- products that have become inseparably mixed with other goods after delivery
- other products excluded from the right of withdrawal under applicable law
Contact us if you are uncertain whether a product can be returned.
Sale items have the same statutory withdrawal rights as other products, unless a lawful exception applies.
Exchanges
The fastest way to exchange a product or variant is normally to return the original product and place a new order.
Please contact us first if you need assistance.
Damaged, faulty or incorrectly supplied products
Please inspect your order when it arrives.
Contact us as soon as possible if:
- the product is damaged
- the product is faulty
- you received the wrong product
- an item is missing from the delivery
Please provide your order number and, where possible, photographs showing the issue. These cases are handled as complaints concerning faulty goods and not as standard returns.
If the complaint is accepted, Hippo Outdoor will cover the necessary and reasonable return shipping costs.
Uncollected parcels
Failing to collect a parcel does not automatically count as exercising your right of withdrawal.
Please contact us if you wish to cancel the purchase. We may deduct actual costs caused by an uncollected parcel to the extent permitted by applicable law.
Contact details
Hippo Outdoor is operated by Benares AB.
Email: info@hippooutdoor.com
Phone: +46708332222
Address: Postgången 30, 171 45 Solna, Sweden
To start a return, visit: