The following text explains how order cancellations and refunds work for purchases made through our store.

You may cancel an order within 30 days without providing any reason. The 30-day period begins on the day you received the product or when a person you authorized, who is not the carrier, received the delivery.

To cancel an order, please notify us clearly by contacting us at info@hippooutdoor.com.

Refunds are issued within 30 days from the date we receive the returned items. Refunds are processed using the same payment method used for the original purchase, and no additional fees will be charged.

Please ensure the following requirements are met for a product to be accepted for return:

• The item was purchased within the last 30 days.
• The item is still in its original packaging.

The following types of items cannot be returned:

• Items made specifically to your instructions or personalized.
• Items that cannot be returned due to their nature, such as products that deteriorate quickly or are past their expiry date.
• Items that are unsuitable for return for health or hygiene reasons and were unsealed after delivery.
• Items that, after delivery, become inseparable from other goods due to their nature.

We may refuse returns if these conditions are not met.

You are responsible for the cost and risk of sending returned items back to us. Returns should be sent to:

Hippo Outdoor (Benares AB), Postgången 30, 17145 Solna, Sweden.
For returns outside Sweden, please contact us for the correct address.

We are not responsible for items that are lost or damaged during the return shipment. Using a tracked and insured shipping method is recommended. Refunds cannot be issued without receiving the returned item or valid proof of delivery.

If an item was marked as a gift and shipped directly to you, a credit equal to the return value will be issued after the returned product is received. This credit will be sent to you in the form of a gift certificate.

If the item was not marked as a gift, or if the giver had the order shipped to themselves before giving it to you, the refund will be sent to the person who made the purchase.

If you have questions about returns or refunds, please contact us at info@hippooutdoor.com.